Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

[Tracking] "Unable to upgrade user subscription" error after purchasing professional subscription #154

Open
mithunshanbhag opened this issue Feb 4, 2022 · 0 comments
Labels
bug Something isn't working

Comments

@mithunshanbhag
Copy link
Contributor

mithunshanbhag commented Feb 4, 2022

Describe the bug
User encountered Unable to upgrade user subscription error upon redirect (from stripe checkout portal) after successfully purchasing the professional subscription. Screenshot below.

image

To Reproduce
TBD

Expected behavior
The user's profile should have been successfully updated (on redirect from stripe) and the user should have seen a Subscription upgraded successfully notification.

Errors in browser console
Unavailable.

Additional details & updates

  • [Update 2] I'm now able to reproduce the error. This issue seems to happen only on: Brave browser, Firefox (private mode only). For some reason, the above-mentioned browsers "block" the redirect from the stripe checkout page (still investigating this part).
  • [Update 1] Currently, I'm not seeing any errors in the telemetry. The API request to upgrade the user profile (post successful purchase) never reached our API gateway from user's browser.
@mithunshanbhag mithunshanbhag added the bug Something isn't working label Feb 4, 2022
@mithunshanbhag mithunshanbhag changed the title "Unable to upgrade user subscription" error after purchasing professional subscription [Tracking] "Unable to upgrade user subscription" error after purchasing professional subscription Feb 4, 2022
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
bug Something isn't working
Projects
None yet
Development

No branches or pull requests

1 participant