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Random crashes on Windows 10 #2814

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GTAXL opened this issue Nov 10, 2023 · 0 comments
Open

Random crashes on Windows 10 #2814

GTAXL opened this issue Nov 10, 2023 · 0 comments

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@GTAXL
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GTAXL commented Nov 10, 2023

Hello, HexChat has always randomly crashed on my brother's computer since we installed it. Tried un-installing, re-installing several times to no avail. It doesn't leave any error messages either, my brother will come back from his computer and see hexchat no longer in the task bar and have to re-open it. We used the x64 installer from the hexchat website. How long he stays on IRC varies, sometimes he can be on for a few days, others for just a few hours. The computer doesn't go to sleep and stays on 24/7, it does however turn off display after awhile.

HexChat 2.16.1 [x64] / Microsoft Windows 10 Pro (x64) [Intel(R) Xeon(R) CPU E5-1650 v3 @ 3.50GHz (3.50GHz)

I did find crash dumps from hexchat in the local appdata. I have attached them for you to analyze. Below is an analysis of one of the dumps using WinDbg.

0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1358

    Key  : Analysis.Elapsed.mSec
    Value: 49040

    Key  : Analysis.IO.Other.Mb
    Value: 42

    Key  : Analysis.IO.Read.Mb
    Value: 29

    Key  : Analysis.IO.Write.Mb
    Value: 76

    Key  : Analysis.Init.CPU.mSec
    Value: 811

    Key  : Analysis.Init.Elapsed.mSec
    Value: 54646

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 100

    Key  : Failure.Bucket
    Value: FATAL_USER_CALLBACK_EXCEPTION_c000041d_glib-2.0-0.dll!Unknown

    Key  : Failure.Hash
    Value: {5c773c1d-5aa3-5bcc-a700-8f8b00ea4a4b}

    Key  : Timeline.Process.Start.DeltaSec
    Value: 11286

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Version
    Value: 10.0.19041.1


FILE_IN_CAB:  hexchat.exe(1).45040.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS:  0

CONTEXT:  (.ecxr)
rax=0000000000000001 rbx=00007ffc9e91dcc0 rcx=00000198c85c0000
rdx=00000198c85c0000 rsi=0000005b1b6fdf00 rdi=0000005b1b6fe3f0
rip=00007ffc9e8db502 rsp=0000005b1b6fe608 rbp=00007ffc7b571f58
 r8=00000198c84d3180  r9=0000000000000001 r10=0000000000008000
r11=0000005b1b6fe5a0 r12=0000000000000000 r13=0000000000000000
r14=00007ffc7b549410 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000200
KERNELBASE!wil::details::DebugBreak+0x2:
00007ffc`9e8db502 cc              int     3
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007ffc9e8db502 (KERNELBASE!wil::details::DebugBreak+0x0000000000000002)
   ExceptionCode: c000041d
  ExceptionFlags: 00000001
NumberParameters: 0

PROCESS_NAME:  hexchat.exe

ERROR_CODE: (NTSTATUS) 0xc000041d - An unhandled exception was encountered during a user callback.

EXCEPTION_CODE_STR:  c000041d

STACK_TEXT:  
0000005b`1b6fe608 00007ffc`44685b7a     : 00000198`cc4cdde0 00007ffc`7b571fa0 00007ffc`7b571fa0 00007ffc`7b570000 : KERNELBASE!wil::details::DebugBreak+0x2
0000005b`1b6fe610 00000198`cc4cdde0     : 00007ffc`7b571fa0 00007ffc`7b571fa0 00007ffc`7b570000 00000198`cb8deba0 : glib_2_0_0+0x65b7a
0000005b`1b6fe618 00007ffc`7b571fa0     : 00007ffc`7b571fa0 00007ffc`7b570000 00000198`cb8deba0 00007ffc`44676644 : 0x00000198`cc4cdde0
0000005b`1b6fe620 00007ffc`7b571fa0     : 00007ffc`7b570000 00000198`cb8deba0 00007ffc`44676644 00000198`cc4cdde0 : gdk_win32_2_0+0x81fa0
0000005b`1b6fe628 00007ffc`7b570000     : 00000198`cb8deba0 00007ffc`44676644 00000198`cc4cdde0 00000198`00000000 : gdk_win32_2_0+0x81fa0
0000005b`1b6fe630 00000198`cb8deba0     : 00007ffc`44676644 00000198`cc4cdde0 00000198`00000000 00000198`cc4cde4f : gdk_win32_2_0+0x80000
0000005b`1b6fe638 00007ffc`44676644     : 00000198`cc4cdde0 00000198`00000000 00000198`cc4cde4f 00000000`0000003f : 0x00000198`cb8deba0
0000005b`1b6fe640 00000198`cc4cdde0     : 00000198`00000000 00000198`cc4cde4f 00000000`0000003f 00000000`00000000 : glib_2_0_0+0x56644
0000005b`1b6fe648 00000198`00000000     : 00000198`cc4cde4f 00000000`0000003f 00000000`00000000 0000005b`1b6fe6a0 : 0x00000198`cc4cdde0
0000005b`1b6fe650 00000198`cc4cde4f     : 00000000`0000003f 00000000`00000000 0000005b`1b6fe6a0 00007ffc`446c5f18 : 0x00000198`00000000
0000005b`1b6fe658 00000000`0000003f     : 00000000`00000000 0000005b`1b6fe6a0 00007ffc`446c5f18 00007ffc`7b571fa0 : 0x00000198`cc4cde4f
0000005b`1b6fe660 00000000`00000000     : 0000005b`1b6fe6a0 00007ffc`446c5f18 00007ffc`7b571fa0 00007ffc`446c5f18 : 0x3f


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  glib_2_0_0+65b7a

MODULE_NAME: glib_2_0_0

IMAGE_NAME:  glib-2.0-0.dll

FAILURE_BUCKET_ID:  FATAL_USER_CALLBACK_EXCEPTION_c000041d_glib-2.0-0.dll!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  2.56.2.0

FAILURE_ID_HASH:  {5c773c1d-5aa3-5bcc-a700-8f8b00ea4a4b}

Followup:     MachineOwner
---------

Please let me know if there is any more information or debugging you need. Would really like to figure out what has been causing this issue since I setup this computer in 2021 for my brother.
HexChat Crash Dumps.zip

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